FAQ based on WinNT/2000/XP/2003
Q: Why HackCleaner's settings have been automatically changed?
A: By default, HackCleaner was running on current user logged, If you have ticked off the option - 'Running HackClaner as system user', then, you restart HackCleaner, HackCleaner now is running on SYSTEM user, In the nature of things, the action will be saved into certain environment in SYSTEM user, when runnin HackCleaner at next time, it will read the settings from SYSTEM user, you would still be thinking the setting should be from current user.
Q: Why can't HackCleaner lock with certain BHO(Browser Helper Object plugins?
A: Some certain BHO plugins maybe malecious, when HackCleaner is trying to lock them, they also unlock self at one time. we propose that you should immediately delete them. if you cannot delete them, try to first check 'Force process locked file during cleaning' option in 'Settings' page, then delete them again.
Q: How come when I changed the current login user to system user, I can't access Hackcleaner at all? Is there any way to change it back?
A: For quickly solving this trouble,
1. Click 'Start' > 'Run' in windows task-bar, Inputing 'regedit' to open registry editor.
2. Locate to HKEY_LOCAL_MACHINE\SOFTWARE\GeekClaw\HackCleaner\UserProfile
3. Change the value 'RunasSystem' to 0, or directly delete it.
it really should work.
Note: this problem only generated with version 2.1.5.4 before.
FAQ based on Windows Vista
Q: Why failed to install HackUnlocker under Vista?
A: There are a temporary solutions to you:
Disable UAC(User Account Control)
Step to follow:
a.- run "secpol.msc"
b.- Expand "Local Policies"
c.- Click on the "Security Options"
d.- On the Right PAN, select all items with the name "User Account Control" and either "disable" it or "do not prompt" mode for this.
e.- Restart the computer and enjoy HackCleaner.
Note: this problem only generated with version 2.0 and earlier, you don't worry about this problem since version 2.1 and later. | 
